The APN is the gateway that allows the mobile device to seamlessly access the internet as if you were using a computer. In the event that your data is not working when you have inserted your SIM card, please check the APN settings or Internet settings on your mobile device.
Here's how you can add the APN (Internet Settings) in most devices:
1. Go to Settings >More/More Networks > Mobile Networks > Access Point Names.
2. Select Add.
3. Type in 'web.digiceloecs.com' in the APN slot. No username or password is needed. After the information is entered, select More > Save .
4. Finally, select the newly added Internet Access Point and restart your device.
Different phones have different settings. For your own phone, you can choose one of these options to guide you further:
Android
Step 1. Select 'Apps' and go to 'Settings'.
Step 2. Select More or More/Cellular Networks.
Step 3. Select 'Mobile Networks', select Access Point Names or APN.
Step 4. Reset to default and select 'reset' to confirm.
Step 5. Add APN: web.digiceloecs.com.
Step 6. Select 'default' as the APN Type. Select 'More' and 'Save' .
Step 7. Restart your handset.
Apple
Step 1. Go to 'Settings'.
Step 2. Go to 'Mobile/Cellular Data, select 'Mobile/Cellular Data Options'.
Step 3. Select 'Mobile/Cellular Data Network'.
Step 4. Select 'Reset Settings' then 'Reset'.
Step 5. Return to 'Mobile Data Options' Menu. Select 'Mobile/Cellular Data Network'.
Step 6. In the APN slot, put in web.digiceloecs.com.
Step 7. Restart your handset.
Blackberry
Step 1. Select 'All'.
Step 2. Select 'Options'.
Step 3. Scroll to and select 'Device'. Scroll to and select 'Advanced System Settings.
Step 4. Scroll to and select 'TCP IP'.
Step 5. Click the 'APN Settings Enabled' checkbox.
Step 6. Enter web.digiceloecs.com.
Step 7. Select 'Option button' and Select 'Save'.
Step 8. Restart your handset.
Windows
Step 1. Swipe Left.
Step 2. Scroll to and select Settings.
Step 3. Select 'Network & wireless' and Select 'Mobile & SIM'.
Step 4. Scroll to and select 'SIM Settings'.
Step 5. Scroll to and select Public. Select 'Add an Internet APN'.
Step 6. Enter web.digiceloecs.com.
Step 7. Scroll to and select 'Save'.
Step 8. Restart your handset.
If you have followed the instructions above and you are still unable to access your data you can contact our corporate care team at 100 from a Digicel handset, 17676161500 from any device or submit the report here.